HSBC - DevOps Onboarding Tool

DevOps Onboarding Tool

OThe DevOps Onboarding Tool was designed to solve a critical pain point for development teams: the complexity of setting up new projects across scattered platforms. The tool consolidated services like VM provisioning, Jenkins setup, and resource requests into a single, streamlined interface.

I led the UX efforts—from user research and stakeholder interviews to wireframes and high-fidelity designs. By prioritizing simplicity and automation, the platform dramatically improved efficiency for both developers and project managers. I also facilitated design sprints and iterative testing to fine-tune workflows and usability.

This tool proved to be a game-changer by reducing onboarding time, increasing cross-team collaboration, and offering a scalable framework for DevOps enablement. It also contributed to measurable organizational benefits such as reduced overhead, faster time to market, and stronger governance of internal processes.

ROI

• Cut onboarding time by up to 40%, enabling faster project kickoffs
• Reduced manual errors and IT ticket volume by automating provisioning
• Increased development team productivity and reduced context-switching
• Supported better governance and compliance with standardized workflows